Complaints |
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ALTA Board Hotline: (916) 978-6638
It is important to document your complaint by calling the Board Hotline to leave comments and concerns about Alta Regional Center.Attend Alta Board Meetings in person to make public comments. The ACRC Board meeting schedule and Committee meeting announcements can be obtained from Lisa West, Board SecretaryLWest@AltaRegional.orgBelow is a description of the Consumer Complaint Process with the Department of Developmental Services (DDS), which oversees Alta Regional Centers. Consumer Rights Complaint Process Brochure |
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http://www.dds.ca.gov/Complaints/Complt_CR.cfm What is the Consumer Complaint Process? Who do I complain to if I believe that my rights have been violated? How is this different from Fair Hearing? The Consumer Complaint Process is the procedure to use if you believe that the regional center, developmental center, or a provider, has violated or improperly withheld a right to which you are entitled under the law. Under this process, you are asking that the regional center, developmental center, or provider, change its procedures for dealing with you and others in the future. What will the Regional Center/Developmental Center Director do? What if I am not satisfied with the action taken or proposed by the Regional Center/Developmental Center Director? Is the Regional Center/Developmental Center required to inform me about my right to file a complaint? How to file a complaint? If you have questions about this process, please contact your local Clients’ Rights Advocate at: Or contact: |
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Before filing a compliance complaint as outlined below, you should first file a Uniform Complaint Procedure with your student’s school district to show you have attempted to resolve the issue within the school district. Here is a link to information about when and how to file a Uniform Complaint Procedure within your child’s school district. Scroll down the page for samples of complaints: Procedural Safeguards Referral Service (PSRS) provides technical assistance information and resources for parents, school districts, advocates, agencies and others of procedural safeguards regarding students between the ages 3 and 21 with disabilities and their education rights. Request for Complaint Investigation:
California Department of Education Special Education Division Procedural Safeguards Referral Service Additional information may be obtained at: |
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Who Can File an Office for Civil Rights (OCR) Discrimination Complaint?
Anyone who believes that an education institution that receives federal financial assistance has discriminated against someone on the basis of race, color, national origin, sex, disability or age, or who believes that a public elementary or secondary school, or state or local education agency has violated the Boy Scouts of America Equal Access Act, may file a complaint. The person or organization filing the complaint need not be a victim of the alleged discrimination but may complain on behalf of another person or group. A complaint must be filed within 180 calendar days of the date of the alleged discrimination, unless the time for filing is extended by OCR for good cause. For more information go to: http://www.hhs.gov/ocr/civilrights/complaints/index.html
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